Privacy policy

Last revised 2/21/2012

About the Symcat Privacy Policy

This Privacy Policy applies to by AHEAD Research, Inc. We hope that reading our Privacy Policy helps you understand how we manage information about you and the measures we take to protect your privacy.

Except where noted, statements in this Privacy Policy with respect to apply to both our web and mobile applications (collectively referred to as "Symcat"). By downloading, accessing or using these applications, or providing information to us in connection with them, you agree to the terms and conditions of this Privacy Policy, so please read on carefully.

How We Collect and Use Your Information


When you visit Symcat, we send one or more cookies to your computer or other device. We use cookies to improve the quality of our service, including for storing user preferences, improving results and tracking user trends, such as how people search. As you interact with the site, health information may be stored locally to your computer or device to provide a seamless experience.

Personal Information

When you sign up to use Symcat, we ask you for personal information including your name and email. We may combine the information you submit under your account with information you enter later to provide a better experience and to improve the quality of our services. For certain services, we may give you the opportunity to opt out of combining such information. We may also contact you for additional updates about our service, including relevant changes to this policy. We will not disclose personal information to third parties without your explicit consent.

Health Information

As you interact with Symcat, health information including symptoms, non-personally identifiable demographic information, and past medical history are collected to offer you relevant health information in return. We will use this anonymized information in aggregate to improve our service (eg refining our "I may have" and triage algorithms). We may also use your anonymized, aggregated health information to share with partners and media (eg for creating infographics or explaining "35% of users are from the US"). It will not be disclosed to third parties in a way that links back to your personal information. In some cases, Health Information may be linked to your personal information only for your convenience to prevent repeat entry and allow you to document your usage of the site.

Non-personal Information

To help us improve the service, our servers automically collect information about your interaction with the service, search terms, Internet Protocol address, browser type, browser language, and the date and time of your request.

User communication

When you send email or other communications to Symcat, we may retain those communications in order to process your inquiries, respond to your requests and improve our services. We may use your email address to communicate with you about our services.

How We Handle Privacy and Security Internally

We seek to use within AHEAD Research, Inc. reasonable physical, technical and administrative measures to protect Personal Information and Health Information under our control. Unfortunately, no data transmission over the Internet or data storage system is guaranteed to be 100% secure. Please also be aware that we may use third-party cloud service providers that provide hosting, data storage and other services pursuant to standard terms and conditions that are generally non-negotiable; accordingly, although we seek to conduct reasonable due diligence on such service providers, we may be unable to impose contractual obligations on them with respect to the measures they use to protect Personal Information and Health Information.

If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the "Contact Us" section below.

Changing or Removing Your Information

If you want to update the Personal Information that you have provided to us, you may do so through the relevant forms on the site or app. If you would like to delete your Personal Information from our systems, you should contact us following the directions in the "Contact Us" section. We try to answer every email within 48 business hours, but may not always be able to do so.

Sharing Your Information

We only share Personal Information with other companies or individuals outside of AHEAD Research, Inc. in the following limited circumstances:

If AHEAD Research, Inc. becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will ensure the confidentiality of any personal information involved in such transactions and provide notice before personal information is transferred and becomes subject to a different privacy policy.

Third Parties

This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including our third-party service providers, any healthcare providers and, if applicable, Apple Inc., and any other third party operating any software application or website to which Symcat contains a link. The inclusion of a link on Symcat does not imply endorsement of the linked software application or website by us or by our affiliates.

Use of Application by Minors

Symcat is not directed to individuals under the age of thirteen (13), and we request that such individuals do not provide Personal Information through Symcat.

Changes to this Policy

Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your consent. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).


Symcat is controlled by us from the United States; accordingly, this Policy, and our collection, use and disclosure of your Personal Information and Health Information, is governed by U.S. law, and not by the laws of any country, territory or jurisdiction other than the United States. We do not represent or warrant that Symcat, or any functionality or feature thereof are appropriate or available for use in any particular jurisdiction. Those who choose to access or use Symcat do so on their own initiative and at their own risk, and are responsible for complying with all local laws, rules and regulations. By using Symcat and submitting any Personal Information or Health Information, users from outside the United States acknowledge that Symcat is subject to U.S. law and consent to the transfer of Personal Information and Health Information to the United States, which may provide a different level of data security than in their country of residence, and waive any claims that may arise under their own national laws.

Contact Us

If you have any questions about this Privacy Policy or have requests pertaining to your data, please contact us by e-mail at

Please note that e-mail communications are not always secure. Please do not include Health Information, credit card information or other sensitive information in your e-mail messages to us.

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